Last night my dear friend Marla & I decided to have a little girls night out. Friday night, some knitting, perhaps a burger & beer afterward at the pub close by.
Well...'twas not to be.
As the only two customers at a yarn shop (that will remain nameless--but lets just say, they weren't living up to their name) we asked that the music be changed from Classical to something we would enjoy knitting to on a Friday night. Made a few requests, suggestions, and were told that the gentleman working there "could not stomach listening to popular music and wasn't going to do it."
Was that an insult? I felt like I got bitch-slapped for not being "refined" enough in my music taste to sit and knit in their establishment! I didn't ask for anything I hadn't heard playing there in the past (in fact, I once shazam-ed some music I heard there to download onto my iPhone).
I guess the customer isn't always right.
I guess this fella doesn't care that I enjoy hanging out there & had thought of it as my 2nd home. My feelings were hurt.
I wish I had bought my Addie Click Needles and hundreds of dollars of yarn from somewhere else now. We all know it shouldn't matter if a customer spends $5 or $500, every person's hard earned dollar is equal; but as a loyal customer, shit, shouldn't I at least be allowed to wallow in the mire of generic popular music if I so desire? Especially if I'm the only soul in the joint?
Wow. Bad customer service is a disease. I notice it everywhere I go these days. I guess I'm of an age (39) where I learned from my first job to treat every customer as equal and barring abusive behavior, THE CUSTOMER IS ALWAYS RIGHT.
Ah well...manners are a thing of the past. And I want to tell the owners of this shop, but I have a feeling the not-so-gentleman is married to an owner.
The funniest part of this whole scenario? I'm a season ticket holder to the Oregon Symphony. Classical music is not beyond me. But some days I just want to hear a little Maroon 5, Goo Goo Dolls, Coldplay etc. It's called variety baby. Rock on.
2 months ago